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Technical Support Site

Technical Support & General Scope of Service

Log a Support Request Now
Technical Service Forms
General Scope of Service
Our Spam / Mail Blocking Policy - If you are blocked, please read this

New User Guide

Maintenance Updates - Scheduled Maintenance
Technical Updates - Unscheduled System Updates
New Users Welcome Guide to DNS and Web Resources
Practicing safe computing will save your organization a good amount of cash

FTP Guide

How to Upload your Web Pages onto your Webvisions Virtual Server - Basic FTP Guide
Create New FTP Accounts using Web.Manager.

Email

Using Your Email Client to Retrieve Mail - A Basic Email Configuration Guide
Using Your Email Client to Send Mail - Includes SMTP Authentication
Creating Email Accounts: Create Catch-All and new POP Email Accounts with Web.Manager
Manage Email Forwarding Accounts/Aliases and Autoresponders with Web.Manager
Managing Individual POP Email Accounts: For Individual Email Users.
Email Server Antivirus FAQs
Anti Spam Protection FAQs
Mailing List Guide

Telnet/SSH

Changing Your Virtual Server Password by Telnet/SSH.
A Simple Unix Guide - Basic Unix Commands
Pico Editing Guide - Simple File Editor

DNS

DNS Modification Request Form

Miscellaneous

Change Password Request - For Customers Who Lost Their FTP/Webmanager/SSH Password
Freeing up more space for your Virtual Server
Understanding the robots.txt file
Website Promotion Resources
Miscellaneous Web Resources
Accessing your daily backed-up files - WV LiveBackup System
Webvisions Company Policies
Webvisions VPS with Plesk Support Policy

Server Extensions

Web.Manager - Web based Virtual Server Manager
- Web.Manager Features Update
WebCGI - Web based CGI Installer
WebShell - Web based File Manager
WebPass - Web based Password Protector
htProtect - Similar to WebPass (for large number of users)
WebMail - Web based Email Client
Changing WebMail Appearance - Changing your WebMail Look and Feel
WebFTP - Real Time Web Based FTP Management
FrontPage 2000 Server Extensions
Secure Server - Installing Stronghold Secure Server
How to create additional FTP logins

Server FAQs / Documentation

Frequently Asked Questions: How long does it take to set up a server? Can you just Host My Email? How do I transfer my domain? and much more.
Everything you wanted to know about Virtual Hosts
Server Side Includes - The Bible!

CGI Scripts / Java / Databases

WebCGI - Web based CGI Installer
Installing your own CGI Scripts
ColdFusion Support Corner
Miva - Powerful CGI Processor
PHP/FI - Similar to HTMLSCRIPT
Meta Tags - How to Make use of Meta tags
Tips, Tricks & Traps - For Advanced Users
Configuring the Counter - Advanced users

Managing your Virtual Hosts

VPS - Virtual Private Servers

VPS Support Guidelines

Cloud Computing Service

How to access your Virtual Machine

Dedicated / Colocation Servers Support

Miscelleneous / Support Issues