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Archive Announcements

10 Dec 01, 0600hrs SGT / 09 Dec 01, 2200hrs UTC

Router IOS Upgrade: We will be conducting an upgrade to one of our core routers' IOS, webvicr01. This upgrade will increase the performance of the webvicr01 core router, as well as giving the router extra features which are not supported on the current IOS. The maintenance exercise will be conducted on Monday morning, 10 December 2001, between 0600hrs and 0700hrs Singapore time. An intermittent downtime of less than 15 minutes is expected during the 1-hour window period.

We apologise for the inconvenience caused.

27 Nov 01, 2100hrs SGT

We will be conducting an urgent security maintenance on all our virtual servers machines in the Singapore facilities tonight. This maintenance will commence at 2100 and end before 0000 hrs. During this maintenance window, customers may experience between 5-15 minutes of down time. We apologise for any inconvenience caused.

We apologise for the inconvenience caused.

20 Nov 01, 2230hrs SGT / 0930 hrs EST

Earth Server Upgrade: We'll be conducting an upgrade to Earth. This upgrade will see a new motherboard, higher cpu, more ram and two brand new high speed SCSI drives. The upgrade will start at 2230 hrs SGT and end around 0200 hrs SGT. There will be intermittent down time during this period.

The web sites in Earth was successfully upgraded. Unfortunately, when we booted up the old system, Post.Office stopped working. We are working hard to resolve the issue or enable a work around. We'll post updates here. You may also contact us at support@webvisions.com should you have any difficulties.

We apologise for the inconvenience caused.

Update 21 Nov 2001 09:30am:
Due to unforseen circumstances, Email systems on EARTH were migrated and DNS entries updated.

EARTH users might encounter minor intermittent problems in accessing e-mail during the propagation period.

To minimise the intermittent problems, you might want to temporarily use "mail2.yourdomain" (e.g. mail2.abc.com) as your SMTP and POP server on your e-mail client. Alternatively, if your ISP's DNS server is still not yet pointing your domain to the new IP, you can temporarily use IP address as your SMTP and POP server. The new IP address for your Post.Office server is 202.157.163.221.

We apologise for any inconvenience caused.

13 Nov 01, 2230hrs SGT / 0930 hrs EST

Neptune Server Upgrade: We'll be conducting an upgrade to Neptune which has served us reliably for so many years. This upgrade will see a new mother board, higher cpu, more ram and two brand new high speed SCSI drives. The upgrade will start at 2230 hrs SGT and end around 0200 hrs SGT. There will be intermittent down time during this period.

We apologise for the inconvenience caused.

12 Nov 01, 0200hrs SGT / 11 Nov 01, 1800hrs UTC

Router IOS Upgrade: We will be conducting an upgrade to one of core routers' IOS, webvicr02. This upgrade will increase the performance of the webvicr02 core router, as well as giving the router extra features which are not supported on the current IOS. The maintenance exercise will be conducted on 12 November 2001, between 0200hrs and 0300hrs. An intermittent downtime of less than 15 minutes is expected during the 1-hour window period.

We apologise for the inconvenience caused.

5 Nov 01, 2230hrs SGT / 0930 hrs EST

Venus Server Upgrade: We'll be conducting an upgrade to Venus which has served us reliably for so many years. This upgrade will see a new mother board, higher cpu, more ram and two brand new high speed SCSI drives. The upgrade will start at 2230 hrs SGT and end around 0200 hrs SGT. They will be intermittent down time during this period.

We apologise for the inconvenience caused.

5 Nov 01, 2130hrs SGT / 1330hrs UTC

Hardware Maintenance: Elara Server Upgrade: We will be inserting an extra 9GB hard disk into one of our virtual servers, Elara, to cater for higher disk capacity demand. The maintenance will be conducted on 5th November 2001, 09:30pm Singapore time. We will need to power down the server, and the shutdown will be approximately 30 minutes.

Sorry for the inconvenience caused.

SGT 27 Oct 01 2330 - 0000 hrs

Nature of maintenance : Hardware maintenance
The following servers will be powered down for RAM replacements.
Virtual Server Machines ITCHY and AERIS. A reboot is required. Estimated down time as a result of this maintenance work is 15 minutes per server.

We apologise for any inconvenience caused.

26 Oct, 2130 Hrs SGT

Date range of maintenance : 26 Oct 2001
Time range of maintenance : 2130hrs


Nature of maintenance : Software installation
Description of maintenance : Our Windows 2K server named BARRET will be installed with Microsoft Data Access Components (MDAC) 2.6.

A reboot will be performed, resulting in approximately 5 minutes of downtime. Apologies for the inconvenience caused.

16 Oct 01, 1800hrs SGT / 1000hrs UTC

Hardware Maintenance: We will be inserting an extra 9GB hard disk into one of our virtual servers, Titan, to cater for higher disk capacity demand. The maintenance will be conducted on 16th October 2001, 06:00pm Singapore time. We will need to power down the server, and the shutdown will be approximately 30 minutes.

Sorry for the inconvenience caused.

04 Oct 01, 0130hrs SGT / 03 Sep 01, 1730hrs UTC

Network Maintenance: We will be performing maintenance on one of our core routers in Singapore data center facilities. As a result, you might experience latency problem in accessing your server hosted in our Singapore data center facilities for around 5 minutes or less during the maintenance period.

Sorry for the inconvenience caused.

26 Sep 01, 0001hrs to 0100hrs SGT / 25 Sep 01, 1601hrs to 1700hrs UTC

Network Maintenance: As a preventive measure following their network latency problem due to SMW3 and China-US cable cut last week, SingTel Internet Exchange (STIX), one of our usptream providers, will conduct a network maintenance on their circuits to USA.

Restoration Notice of SMW3/China-US

Date:               26 September 2001 between 0001hrs to 0100hrs
Duration:           15min or less
Subject:            China-US Bearers Urgent Planned Outage
Nature of Work:     Transfer of Ad-hoc restoration STM-1 bearers
                    between China and USA.
Circuit/s Affected: STM-1s from SingTel-IX to USA

As a result, you might experience latency problem for around 15 minutes or less during the 1-hour window period.

Sorry for the inconvenience caused.

21 Sep 01, 2100hrs SGT / 0100hrs GMT/UTC

Hardware Maintenance: We will be inserting an extra 9GB hard disk into one of our virtual servers, Matis, to cater for higher disk capacity demand. The maintenance will be conducted on 21th September 2001, 09:00pm Singapore time. We will need to power down the server, and the shutdown will be approximately 20 minutes.

Sorry for the inconvenience caused.

18 Sep 01, 2100hrs SGT / 0100hrs GMT/UTC

Hardware Maintenance: We will be inserting an extra 9GB hard disk into one of our virtual servers, Jupiter, to cater for higher disk capacity demand. The maintenance will be conducted on 18th September 2001, 09:00pm Singapore time. We will need to power down the server, and the shutdown will be approximately 15 minutes.

Sorry for the inconvenience caused.

17 Sep 01, 1400 hrs SGT / 0200 hrs EST

We will be performing a network upgrade to our Washington DC facilities at 2:00 AM EST/2:00 PM SGT on September 17th. This upgrade will consolidate and further integrate the network infrastructure of these facilities with the Verio backbone.

16th September, 2001 / 0000hrs

Hardware Maintenance: The virtual machine CID will be powered down for 20-minute maintenance. Apologies for inconvenience caused.

11 Sep 01, 1400 hrs SGT / 0200 hrs EST

We will be performing a network upgrade to our Washington DC facilities at 2:00 AM EST/2:00 PM SGT on September 11th. We will be removing unused modules from core pieces of equipment and further integrating the facility with the Verio backbone.

1 Sep 01, Sat, 2330hrs

Nature of maintenance : Hardware maintenance. Description of maintenance : The server Cloud will be powered down to have a RAM module replaced.

Related bulletin/article(s) : NA Related URL(s) : NA

Servers affected : Cloud

Reboot REQUIRED Services affected and how long : shutdown approximately 15 minutes.

29 Aug 2001, SGT, 0100hrs, EST 1300 hrs

Nature of maintenance : Hardware maintenance
Description of maintenance : The virtual machine Krusty will be powered down for approximately 15 minutes for the insertion of an extra 128Mb of RAM to cater for higher memory demand.

Servers affected : Krusty

Reboot REQUIRED
Services affected and how long : 15 minutes

28 Aug 2001, SGT, 1400hrs, EST 0200 hrs

We will be performing a network upgrade to one of our Washington DC Verio facilities at 2:00 AM EST on August 28th. We will be replacing modules in core pieces of equipment and flattening the network topology for speed and reliability. As a result of this upgrade, we will more easily be able to maintain consistent network stability in this facility through further upgrades.

SGT 2100 - 2130 HRS / 20 - 24 Aug 01 (SAT / SUN)

Nature of maintenance : Software patch
Description of maintenance :
Microsoft's recent release to fix 5 new vulnerabilities in IIS 4 and 5 will be applied to all existing Windows servers stated below

Related bulletin/article(s) : MS01-044 (Q301625)
Related URL(s) :
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/MS01- 044.asp

NT Servers affected :
Aeris, Atheus, Bart, Fafnir, Fenrir, Heimdall, Homer, Magni, Marge, Modi, Odin, Triton, Barret, Chocobo, Cid, Cloud, Itchy, Krusty, Lisa, Maggie, Nanaki, Scratchy, Tifa, Vincent, Yuffie

Reboot REQUIRED
Services affected and how long : brief 2-3 min reboot

SGT 1330 HRS 28 - 2000 HRS 29 July 01 (SAT / SUN)

As part of our ongoing efforts to improve our service, Webvisions will be implementing a major upgrade to our Customer Management System this weekend. We hope this will enable us to better serve you. This upgrade will take place between 28 Jul 1300 hrs to 29 Jul.

During this upgrade, technical support continues as per normal procedures, but for urgent support enquiries, customers are advised to give us a call at (65)-7739386.

SGT 2100 hrs 25 Jul

Virtual Machine CLOUD : The mailserver software Dmail will be upgraded to version 2.9w Email services will be temporarily affected for approximately 10 minutes.

SGT 2300 hrs 16 - 18 July 01 (TUES - THURS)

Our NT 4 VIRTUAL MACHINES will be applied with an Cold Fusion security patch based on Macromedia Product Security Bulletin (MPSB01-07) as outlined in:

http://www.allaire.com/handlers/index.cfm?id=21566&method=full

NT MACHINES AFFECTED: Atheus, Fafnir, Homer, Marge, Modi, Odin

SGT 12 July 01 Wed 2000 hrs EST 12 July 01 Wed 0700 hrs

Our Windows 2K servers namely Lisa, Maggie, Itchy, Scratchy, Krusty, Cloud and Barret will be applied with an IIS5 patch based on MS security bulletin MS01-016 (KB article Q291845), MS01-025 (KB article Q296185) and MS01-033 (KB article Q300972):-

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securit y/ bulletin/MS01-016.asp

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securit y/ bulletin/MS01-025.asp

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/securit y/ bulletin/MS01-033.asp

SGT 0230 hrs Thursday 13 Jul 01

The virtual machine Itchy will be powered down for approximately 15 minutes for the insertion of an extra 128Mb of RAM to cater for higher memory demand. Please note this does not fix the highly probable memory leaks that have been causing system instability.

SGT 2000hrs 19 and 21 Jun 01 (Tue and Thu)

The following SQL 7.0 Servers will be installed with Service Pack 3

Tue : Odin
Thu : Triton


The list of fixes can be found at : http://support.microsoft.com/support/kb/articles/Q274/7/97.ASP

SGT 2300 hrs Friday 22 Jun 01

The Windows 2000 Servers Lisa & Maggie will be powered down for approximately 15 minutes for the insertion of a new hard disk each. The new disks will be used for RAID 1 mirroring, which will provide better data redundancy.

SGT 16 Jun 01 2330hrs / EST 16 Jun 01 1030hrs

The SQL server Triton will be powered down for approximately 15 minutes for a new hard disk to be slotted in.

SGT 2015hrs 19 - 21 Jun 01 (Tue - Thu)

The following Windows 2000 Servers will be applied with a patch from Microsoft pertaining to Security Bulletin MS01-014

Tue - Itchy, Scratchy
Wed - Lisa, Maggie, Krusty
Thu - Cloud, Nanaki
More information regarding this issue can be found at : http://www.microsoft.com/TechNet/security/bulletin/ms01-014.asp

Relevant Knowledge Base articles : Q286818 and Q287678

SGT 11-15 June 2030-2230hrs : Ongoing Maintenance:

Windows 2000 Server Service Pack 2 Patch Uprade : The following Windows 2000 Servers VIRTUAL MACHINES will be installed with Service Pack 2 to address the issues discussed in

http://www.microsoft.com//windows2000/server/evaluation/news/bulletins/sp2.asp
http://support.microsoft.com/support/kb/articles/Q282/5/22.asp

Mon 11th - Barret, Scratchy
Tue 12th - Itchy, Maggie
Wed 13th - Lisa, Krusty
Thu 14th - Cloud, Nanaki
Fri 15th - Aeris (SQL server)

SGT 12 Jun 01 Tuesday 2100 hrs / 0800 hrs EST

Pluto has been scheduled to replace one of its cpu fans which has malfunctioned. This process will take approximately 15 mins of time.

SGT 30 May 01 Thursday 2000 hrs / 0700 hrs EST

Sycorax is scheduled for a ram upgrade. This process will take approximately 15 mins of time.

SGT 18 May 2001 Friday 2330 - 0000 hrs / EST 18 May 2001 Friday 1030 - 1100 hrs

Motherboard replacement: Virtual Server TRITON will be powered down for a motherboard replacement. Any inconvenience is regretted.

SGT 4 May 01 Friday 1900 - 2000 hrs EST 4 May 01 Friday 0600 - 0700 hrs

The following Windows NT4 servers will be applied with an IIS4 patch based on MS security bulletin MS00-086 and KB article Q277873: http://www.microsoft.com/TechNet/security/bulletin/MS00-086.asp
http://www.microsoft.com/technet/support/kb.asp?ID=277873:

Atheus, Bart, Fafnir, Fenrir, Heimdall, Homer, Magni, Marge, Modi, Odin

A brief 2 minute reboot of the machines is required to complete the installation. All communication with the servers will cease during the reboot.

SGT 28 Apr 01 Saturday 0100-0120hrs / EST 27 Apr 01 Friday 1200-1220hrs

RAM Upgrade The server Cloud will be shutdown roughly 15 minutes for faulty RAM replacement. The loss of service from this operation is regretted.

SGT 31 Mar 01 0100-0130hrs

RAM maintanece upgrade: The server Cloud will be scheduled for a brief shutdown for an additional stick of RAM to be inserted. This will alleviate some memory shortages it may face periodically. All web, FTP, and mail services will be unavailable until the server is brought back up. The inconvenience resulting from this operation is regretted.

SGT 30 Mar 01 0100-0130hrs

RAM maintanece upgrade: The MS SQL server Triton will be scheduled for a brief shutdown for an additional stick of RAM to be inserted. This will give Triton more memory for handling SQL processing. SQL database connectivity will cease during this period. The inconvenience resulting from this operation is regretted.

Announcements

SGT: 25-Feb-2001, 0800-1800hrs / GMT: 25-Feb-2001, 0000-1000hrs / EST: 24-Feb-2001, 1900-0500hrs

Notice of Annual Building Maintenance Procedures: The building management of Cintech III where our Singapore IDC is located will conduct an annual power shutdown and maintenance on Sunday, 25th February 2001, between 08:00am to 06:00pm. During the said period, the power for our Singapore data center will be supplied by generator-sets.

How does this affect you?
Since the generator-sets and the UPS will be covering all the shutdown period, the power shutdown will not affect your server hosted in Webvisions.

SGT 3 Feb 01 2200hrs / GMT 3 Feb 01 1400hrs/ EST 3 Feb 01 0900hrs

Coldfusion Upgrade: ColdFusion Server Professional will be reinstalled in the ColdFusion shell virtual machine Scratchy to clear some software corruption that prevents certain tags from working normally. The whole process is expected to last 15 - 20 minutes as it will also be upgraded to Service Pack 2 after installation. Web service for Scratchy will be down during said period.

SGT/GMT/EST: 9-Feb-2001

NS2 Migration Notice: We will be conducting a major upgrade to our secondary name server on Friday, 9th February 2001. This upgrade will involve adding a new name server machine and changing our secondary name server's IP address from 203.120.73.13 0 to 202.157.131.118.

This upgrade will optimize the network performance on our NS2 server. We will re-number the current NS2's IP address, which is a Pacific Internet's IP address, to our own multi-homed BGP-enabled IP address.

Does this procedure involve any down time?
For our virtual server customers, this upgrade will be transparent to you.

For our dedicated/co-location customers, this upgrade should be transparent to you if you are using both our primary and secondary name servers for resolution purposes, which is already the default.

However, we strongly recommend that you conduct the following test for optimal performance and to ensure that your server will be running fine throughout.

Alternatively, you may like us to ensure this is working fine for you by emailing to support@webvisions.com, and leave your machine-ID, login and password.

We'll reply via email to verify.

SGT: 13 Jan 2330 HRS / GMT: 13 JAN 1530 HRS / EST: 13 JAN 2230 HRS

Upgrade: The RAM modules of the NT Virtual Server machine Krusty will be scheduled for replacement. The machine is estimated to remain powered down for 10 - 15 mins while the modules are physically replaced. All services provide in this server s hall be down during the said period.

SGT: 12 Jan 1100 HRS / GMT: 12 JAN 0300 HRS / EST: 11 JAN 2200 HRS

Software Upgrade: The NT Machine Atheus (US) will be scheduled for a software upgrade from ActivePerl build 522 to build 623. This will only affect Atheus customers using Perl scripts in their websites. Perl functionality will cease approximately 10 - 15 mins until the new Perl engine is up.

SGT: 7 JAN 0300-0320 HRS / GMT: 6 JAN 1900-1920 HRS / EST: 6 JAN 1400-1420

We will be carrying out a network upgrading procedure on 7th January 2001. During this procedures, users might experience minimal down time of less than 15 minutes, between 0300 HRS to 0330 HRS (SGT).

SGT: 0400 HRS 4 JAN /GMT: 2000 HRS 3 JAN / EST: 1500 HRS 3 JAN

We will be carrying out preventive mainenance on Magni to facilitate a power supply upgrade. This will be carried out on 4th January 2001 at 4am. We are expecting an outage of less than 15 mins.